TroubleshootingXerox® WorkCentre® 3655 Multifunction Printer 181User GuideSolving Print-Quality ProblemsWhen the print quality is poor, select the closest symptom from the following table and see thecorresponding solution to correct the problem. You can also print a Demo Page to more preciselydetermine the print-quality problem.If the print quality does not improve after carrying out the appropriate action, contact your Xeroxrepresentative.Note: To maintain print quality, the toner cartridge is designed to provide a warning message whenthe toner level is low. When the toner cartridge reaches this level, a warning message appears. Oncethe toner cartridge is empty, another message prompts you to replace the toner cartridge. Theprinter stops printing until you install a new toner cartridge.Symptom SolutionsThe output is too light. • To check the toner level, check the control panel, use the print driver, orCentreWare Internet Services. If the toner cartridge is near empty,replace it.• Verify that the toner cartridge is approved for use in this printer, andreplace it as needed. For best results, use a genuine Xerox toner cartridge.• Ensure that the print quality mode is not set to Toner Saver. Toner Saverus useful for draft quality output.• Replace the paper with a recommended size and type, and confirm thatyour printer and print driver settings are correct.• Verify that the paper is dry and that supported paper is used. If not,change the paper.• Change the Paper Type settings in the print driver.In the Printing Preferences of the print driver, on the Paper/Output tab,change the Paper Type setting.• If printer is located in a high altitude environment, adjust the altitudesetting of the printer. For details, see Adjusting the Altitude on page 156.Toner smears or print comes off.The output has stains on the backside.• Change the Paper Type settings in the print driver. For example, changePlain to Lightweight Cardstock.In the Printing Preferences of the print driver, on the Paper/Output tab,change the Paper Type setting.• Verify that the paper is the correct size, type, and weight. If not, changethe paper settings.• Verify that the printer is plugged into an outlet that is providing thecorrect voltage and power. Review the electrical specification of theprinter with an electrician if necessary. For details, see ElectricalSpecifications on page 198.
