TroubleshootingXerox® WorkCentre® 3655 Multifunction Printer 187User GuideGetting HelpThis section includes:• Control Panel Messages .................................................................................................................................................. 187• Using the Integrated Troubleshooting Tools......................................................................................................... 188• Online Support Assistant ................................................................................................................................................ 188• Remote Services.................................................................................................................................................................. 188• Information Pages ............................................................................................................................................................ 189• More Information .............................................................................................................................................................. 189Your printer comes with utilities and resources to help you troubleshoot printing problems.Control Panel MessagesThe printer control panel provides information and troubleshooting help. When a fault or warningcondition occurs, the control panel displays a message informing you of the problem. For many statusand warning messages, the control panel Information provides additional information.Control Panel HelpWhen a fault occurs that stops the printing operation, such as a paper jam, a message appears on thescreen. A graphical illustration appears to indicate the location of the fault with a brief explanation ofthe action to take to clear the fault. The illustration changes to indicate multiple locations and actions totake.Viewing Warning Messages on the Control PanelWhen a warning condition occurs, a message appears on the control panel to inform you of the problem.Warning messages inform you about printer conditions, such as low supplies or open doors, that requireyour attention. If more than one warning condition occurs, only one is displayed on the control panel.Viewing Current Faults on the Control PanelWhen a fault condition occurs, a message appears on the control panel to inform you of the problem.Fault messages warn you about printer conditions that prevent the printer from printing or degradeprinting performance. If more than one fault occurs, only one is displayed on the control panel.
