267TroubleshootingGeneral Troubleshooting Procedure1. Make sure that the machine is switched ON and that the Main screen (typically the All Servicesscreen) is displayed.Note: The actual screen displayed as the Main screen is selectable. To determine the screen youwould like displayed, press the Log In / Out button, enter the Administrator password (default of11111), press System Settings, press System Settings again. Press Common Settings, pressScreen/Button Settings, select Features Screen Default, touch Change Settings, make your selectionand touch Save. Touch Close repeatedly, until Exit is displayed in the upper right corner of yourscreen, then touch Exit.2. Make sure that the machine is plugged into a live network drop, typically with a Category 5 twistedpair cable attached to the RJ-45 socket at the rear of the Device.Note: You can often determine if the drop is live by looking at the link and activity (if available) light orlights at the rear of the Device. If these lights are lit and/or blinking, you have a live connection. Ifyou cannot determine if the drop is live, plug the machine into another drop being used by anothermachine that is fully functioning on the network. You can use a hub to connect both machines to thelive network drop so that you do not interrupt the operations of the working machine. If you do nothave access to a second working drop, or a hub, connect a laptop to the RJ-45 socket at the rear ofthe Device using a crossover (NOT a patch) cable.3. Print a Settings List at the Device using the instructions supplied in the Settings List topic in theNetwork Connectivity section of this guide.4. Referring to the Settings List, determine if the appropriate ports and protocols are enabled for yourNetwork environment.To support communicating with the Device's Internet Services, a series of internal Web Pages thatenable the configuration of operating settings, the TCP/IP protocol stack should be enabled. TheDevice should also have a valid IP Address, Subnet Mask, and Gateway displayed. If this is not thecase, go to the NOS Selection section of this guide, locate the TCP/IP Protocol Configurationtopic, and follow the instructions supplied.As some Network Environment settings can only be configured through use of Internet Services onthe Device, if this tool is shown as "disabled" on the Settings List, follow the instructions in the EnableInternet Services (HTTP) topic in this guide.
