Maintaining Your Phone149Maintaining Your PhoneWhen your phone is unable to operate properly, you need to investigate or troubleshoot issues among other tasks youradministrator may ask you to perform.TopicsDiagnosing the NetworkRebooting Your PhoneResetting to Factory SettingsUpdating the Phone ConfigurationDiagnosing the NetworkThe wrong network settings may result in inaccessibility of your phone and poor network performance. Your systemadministrator may ask you to use the ping or trace route to troubleshoot network connectivity problems.TopicsChecking the Network Using “Ping” MethodChecking the Network Using “Trace Route” MethodChecking the Network Using “Ping” MethodProcedure1. Navigate to Menu->Features->Diagnostics->Network->Ping.2. Enter the desired IP address or URL in the Ping IP or URL field.3. Press Start.The screen displays the network status information.4. Press Back to go back to the preview screen.Checking the Network Using “Trace Route” MethodProcedure1. Navigate to Menu->Features->Diagnostics->Network->Trace Route.2. Enter the desired IP address or URL in the Trace Route IP or URL field.3. Press Start.The screen displays the network status information.
