Call Features87Forwarding Incoming Calls with a Forward KeyBy default, when the phone receives an incoming call, you can easily press the Forward key to forward the incomingcall to a specific contact. When the phone is idle, you can also press the Forward key to activate always forward featureto forward incoming calls to a specific contact.TopicsSetting a Forward KeyForwarding Incoming Calls Using a Forward KeySetting a Forward KeyYou can set a line key as a Forward key, and specify a contact you want to forward the incoming calls to for this key.Procedure1. Navigate to Menu->Features->DSS Keys.2. Select a desired line key.3. Select Key Event from the Type field.4. Select Forward (FWD) from the Key Type field.5. Do one of the following:l (Optional.) Enter the string that will display on the LCD screen in the Label field.Enter the contact number you want to forward the incoming calls to in the Value field.l For theSIP-T46S/T46G IP phone, highlight the Label or Value field. Press Directory (Dir) and then select a desiredcontact from the Directory list(s).For the SIP-T48S/T48G IP phone, tap , and then tap the desired contact.6. Press Save.TipBy default, you can long press a desired line key to set it. But your system administrator can configure the phone to enterthe Add Contact screen by long pressing the line key.Forwarding Incoming Calls Using a Forward KeyBefore You BeginYou need to set a Forward key with a specific contact. Make sure your system administrator has set the forward modeto Phone.Procedure1. Do the following:l When the phone is idle, press the forward key to activate the always forward feature.The LCD screen prompts you the Always Forward feature is activated and the contact number that all incomingcall will forward to.l When the phone is ringing, press the forward key to quickly forward the call to the specific contact.TipIf the forward feature is activated, you can press another Forward key to switch the target contact number when the phoneis idle.Diverting Calls to a ContactYou can divert all incoming calls from a particular contact to another contact. Auto divert has precedence over call forward.
