Axis 27979R1 User Manual

Contents

TroubleshootingAXIS 5550 User’s Manual 131IP Address Check withPingBy sending a data packet to a specific IP address and waiting for a reply,Ping can determine whether that IP address is accessible. Ping can alsohelp you to determine IP address conflicts with your AXIS 5550 andtroubleshoot TCP/IP problems on the network. Follow the instructionsbelow to diagnose your problem.Windows: Open a Command Prompt and enter the following commands:The host will return reply from 192.168.3.191, or a similar message. Thisindicates that the address has been set and that communication isestablishedUNIX/Linux andMac OS XOpen a Terminal and enter the following commands:The host will return psname is alive, or a similar message. This indicates thatthe address has been set and that communication is established.Replies: Subsequent replies will provide an explanation of the cause of the problem.Replies from DOS can be interpreted as defined in the table below (forUNIX/Linux replies please refer to the UNIX/Linux chapter of this manual):SNMP Device Index If you are using the TCP/IP protocol, check that the SNMP Device Index iscorrect. See “SNMP Device Index” on page 149.Syntax Exampleping ping 192.168.3.191Syntax Exampleping ping 192.168.3.191Ping ReplyInterpretation and recommendationAxis Network Print Server connected Axis Network Print Serverdisconnectedbytes = 32 time = 2 ms......- or something similarThe AXIS 5550 is responding correctly.There are probably no conflicts withthe IP address — disconnect the AXIS5550 and ping again to verify.The IP address is already in use andcannot be used again. You must obtaina new IP address for your AXIS 5550.destination host unreach-ableThe AXIS 5550 is not accessible. Checkyour network settings. —request timed outThe IP address is not in use. You are ei-ther pinging the wrong IP address oryour AXIS 5550 does not have the cor-rect IP address.This IP address is not used by anyoneand is available for use for your AXIS5550. Set the IP address again, poweron the AXIS 5550 and then try access-ing the unit.no response from pingcommandThe AXIS 5550 is not accessible. Checkyour network settings. —