TROUBLESHOOTING179Appendix7List of SymptomsCheck the following possible problems before requestingservice. If the reference page is “*”, contact yourauthorized Baby Lock retailer.■ Getting ReadySymptom, Cause/solution ReferenceCannot thread the needle.Needle is not in the correct position.• Press (Needle position button) to raisethe needle.13Needle is installed incorrectly. 47Needle is turned, bent or the point is dull. 47Upper threading is incorrect. 42The needle threader hook is bent and does notpass through the eye of the needle.*The needle threader lever cannot be moved orreturned to its original position.*A size 65/9 needle is being used.• The needle is incompatible with the needlethreader. Manually pass the thread through theeye of the needle.43Cannot lower the presser foot with the presser footlever.Presser foot was raised using (Presser footlifter button).• Press (Presser foot lifter button) to lowerthe presser foot.13Bobbin thread does not wind neatly on the bobbin.The thread is not passed through the bobbinwinding thread guide correctly.37Bobbin spins slowly. 38The thread that was pulled out was not woundonto the bobbin correctly.37The empty bobbin was not set on the pinproperly.36While winding the bobbin, the bobbin thread waswound below the bobbin winder seat.You have not wound the bobbin thread properlywhen you initially wound thread on the bobbin.Ensure that the bobbin thread was properly set inthe guides.36The bobbin thread cannot be pulled up.Needle is turned, bent or the point is dull. 47Bobbin is set incorrectly. 40Machine does not operateAll keys and buttons have been locked by . 47, 50Nothing appears in the LCD.Main power switch is not turned on. 22The plug of the power cord is not inserted into anelectrical outlet.22The LCD screen does not look very clear.The brightness of the screen is not adjusted. 28Nothing happens, even if the LCD display is pressedAdjust the screen. 174The screen has been locked.• Press either of the following keys to unlock thescreen.—The LCD screen is fogged up.Condensation has formed on the LCD screen.• After a while, the cloudiness will disappear.—Embroidery unit does not operate.Embroidery unit is not attached correctly. 103Embroidery frame was attached before the unitwas initialized.103Pointer of the embroidery foot “W+” with LED pointerdoes not indicate the position correctlyWith thick elastic fabric, the position will bemisaligned only at raised parts in the fabric.126With fabric having a very uneven surface, theposition is not correctly aligned.• The pointer indication should be used only as areference.—Symptom, Cause/solution Reference
