• Gather the important information you will need fromthe other driver. Things like name, address, phonenumber, driver’s license number, vehicle licenseplate, vehicle make, model and model year, VehicleIdentification Number (VIN), insurance company andpolicy number, and a general description of thedamage to the other vehicle.• If possible, call your insurance company from thescene of the crash. They will walk you through theinformation they will need. If they ask for a policereport, phone or go to the police departmentheadquarters the next day and you can get a copy ofthe report for a nominal fee. In some states/provinceswith “no fault” insurance laws, a report may not benecessary. This is especially true if there are noinjuries and both vehicles are driveable.• Choose a reputable collision repair facility for yourvehicle. Whether you select a GM dealer/retailer ora private collision repair facility to fix the damage,make sure you are comfortable with them.Remember, you will have to feel comfortable withtheir work for a long time.• Once you have an estimate, read it carefully andmake sure you understand what work will beperformed on your vehicle. If you have a question,ask for an explanation. Reputable shops welcomethis opportunity.Managing the Vehicle DamageRepair ProcessIn the event that your vehicle requires damage repairs,GM recommends that you take an active role in itsrepair. If you have a pre-determined repair facility ofchoice, take your vehicle there, or have it towed there.Specify to the facility that any required replacementcollision parts be original equipment parts, either newGenuine GM parts or recycled original GM parts.Remember, recycled parts will not be covered by yourGM vehicle warranty.Insurance pays the bill for the repair, but you must livewith the repair. Depending on your policy limits, yourinsurance company may initially value the repairusing aftermarket parts. Discuss this with your repairprofessional, and insist on Genuine GM parts.Remember if your vehicle is leased you may beobligated to have the vehicle repaired with GenuineGM parts, even if your insurance coverage does notpay the full cost.If another party’s insurance company is paying for therepairs, you are not obligated to accept a repairvaluation based on that insurance company’s collisionpolicy repair limits, as you have no contractual limits withthat company. In such cases, you can have control ofthe repair and parts choices as long as cost stays withinreasonable limits.7-13
