Customer Assistance andInformationCustomer Satisfaction ProcedureYour satisfaction and goodwill are important to yourdealer and to Cadillac. Normally, any concerns with thesales transaction or the operation of the vehicle will beresolved by the dealer’s sales or service departments.Sometimes, however, despite the best intentions of allconcerned, misunderstandings can occur. If your concernhas not been resolved to your satisfaction, the followingsteps should be taken:STEP ONE: Discuss your concern with a member ofdealership management. Normally, concerns can bequickly resolved at that level. If the matter has alreadybeen reviewed with the sales, service or parts manager,contact the owner of the dealership or the generalmanager.STEP TWO: If after contacting a member of dealershipmanagement, it appears your concern cannot beresolved by the dealership without further help, in theUnited States, call the Cadillac Customer AssistanceCenter, 24 hours a day, at 1-800-458-8006. In Canada,call the Canadian Cadillac Customer CommunicationCentre at 1-888-446-2000.We encourage you to call the toll-free number inorder to give your inquiry prompt attention. Have thefollowing information available to give the CustomerAssistance Representative:• Vehicle Identification Number (VIN). This isavailable from the vehicle registration or title,or the plate at the top left of the instrument paneland visible through the windshield.• Dealership name and location.• Vehicle delivery date and present mileage.When contacting Cadillac, remember that your concernwill likely be resolved at a dealer’s facility. That is why wesuggest following Step One first.7-2
