Customer Assistance and Information ...............7-2Customer Satisfaction Procedure ......................7-2Online Owner Center ......................................7-5Customer Assistance forText Telephone (TTY) Users .........................7-6Customer Assistance Offices ............................7-6GM Mobility Reimbursement Program ................7-7Roadside Service ...........................................7-7Scheduling Service Appointments ....................7-10Courtesy Transportation .................................7-10Collision Damage Repair ................................7-12Reporting Safety Defects ................................7-15Reporting Safety Defects to theUnited States Government ..........................7-15Reporting Safety Defects to theCanadian Government ................................7-15Reporting Safety Defects to General Motors .....7-16Service Publications Ordering Information .........7-16Vehicle Data Recording and Privacy ................7-17Event Data Recorders ...................................7-18OnStar® ......................................................7-19Navigation System ........................................7-19Radio Frequency Identification (RFID) ..............7-19Section 7 Customer Assistance Information7-1
