Scheduling Service AppointmentsWhen your vehicle requires warranty service, contactyour dealer/retailer and request an appointment.By scheduling a service appointment and advising yourservice consultant of your transportation needs, yourdealer/retailer can help minimize your inconvenience.If your vehicle cannot be scheduled into the servicedepartment immediately, keep driving it until it can bescheduled for service, unless, of course, the problem issafety-related. If it is, please call your dealership/retailer,let them know this, and ask for instructions.If the dealer/retailer requests you to bring the vehicle forservice, you are urged to do so as early in the workday as possible to allow for the same day repair.Courtesy TransportationTo enhance your ownership experience, we and ourparticipating dealers are proud to offer CourtesyTransportation, a customer support program for vehicleswith the Bumper to Bumper (Base Warranty Coverageperiod in Canada) and extended powertrain, andhybrid specific warranties in both the U.S. and Canada.Several courtesy transportation options are available toassist in reducing your inconvenience when warrantyrepairs are required.Courtesy Transportation is not a part of the New VehicleLimited Warranty. A separate booklet entitled “Warrantyand Owner Assistance Information” furnished witheach new vehicle provides detailed warranty coverageinformation.Transportation OptionsWarranty service can generally be completed while youwait. However, if you are unable to wait, GM helpsto minimize your inconvenience by providing severaltransportation options. Depending on the circumstances,your dealer can offer you one of the following:Shuttle ServiceParticipating dealers can provide shuttle service to getyou to your destination with minimal interruption ofyour daily schedule. This includes one-way or round tripshuttle service to a destination up to 10 miles (16 km)from the dealership.7-10
