Black plate (1,1)Cadillac DTS Owner Manual - 2011Section 8 Customer Assistance InformationCustomer Assistance and Information . . . . . . . . . . . 8-2Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5Customer Assistance for Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6GM Mobility Reimbursement Program . . . . . . . . . . . 8-7Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7Scheduling Service Appointments . . . . . . . . . . . . . 8-10Courtesy Transportation Program . . . . . . . . . . . . . . 8-10Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-12Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . 8-14Reporting Safety Defects to the United StatesGovernment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14Reporting Safety Defects to the CanadianGovernment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15Reporting Safety Defects to GeneralMotors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15Service Publications Ordering Information . . . . . 8-15Vehicle Data Recording and Privacy . . . . . . . . . . . . . 8-17Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-17OnStar ® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18Radio Frequency Identification (RFID) . . . . . . . . . 8-18Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-188-1
