Black plate (4,1)Cadillac DTS Owner Manual - 2011STEP THREE — Canadian Owners: In the event thatyou do not feel your concerns have been addressedafter following the procedure outlined in Steps Oneand Two, General Motors of Canada Limited wantsyou to be aware of its participation in a no-chargemediation/arbitration program. General Motors ofCanada Limited has committed to binding arbitration ofowner disputes involving factory-related vehicle serviceclaims. The program provides for the review of the factsinvolved by an impartial third party arbiter, and mayinclude an informal hearing before the arbiter. Theprogram is designed so that the entire disputesettlement process, from the time you file yourcomplaint to the final decision, should be completedin approximately 70 days. We believe our impartialprogram offers advantages over courts in mostjurisdictions because it is informal, quick, and free ofcharge.For further information concerning eligibility in theCanadian Motor Vehicle Arbitration Plan (CAMVAP), calltoll-free 1‐800‐207‐0685, or call the General MotorsCustomer Communication Centre, 1‐800‐263‐3777(English), 1‐800‐263‐7854 (French), or write to:Mediation/Arbitration Programc/o Customer Communication CentreGeneral Motors of Canada LimitedMail Code: CA1‐163‐0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7Your inquiry should be accompanied by the VehicleIdentification Number (VIN).8-4
