Black plate (10,1)Cadillac DTS Owner Manual - 2011Scheduling Service AppointmentsWhen your vehicle requires warranty service, contactyour dealer and request an appointment. By schedulinga service appointment and advising your serviceconsultant of your transportation needs, your dealercan help minimize your inconvenience.If your vehicle cannot be scheduled into the servicedepartment immediately, keep driving it until it can bescheduled for service, unless, of course, the problem issafety related. If it is, please call your dealership, letthem know this, and ask for instructions.If the dealer requests you to bring the vehicle forservice, you are urged to do so as early in the workday as possible to allow for the same day repair.Courtesy Transportation ProgramTo enhance your ownership experience, we and ourparticipating dealers are proud to offer CourtesyTransportation, a customer support program for vehicleswith the Bumper to Bumper (Base Warranty Coverageperiod in Canada), extended powertrain, and/orhybrid‐specific warranties in both the U.S. and Canada.Several Courtesy Transportation options are availableto assist in reducing your inconvenience when warrantyrepairs are required.Courtesy Transportation is not a part of the New VehicleLimited Warranty. A separate booklet entitled “Warrantyand Owner Assistance Information” furnished with eachnew vehicle provides detailed warranty coverageinformation.Transportation OptionsWarranty service can generally be completed whileyou wait. However, if you are unable to wait, GMhelps to minimize your inconvenience by providingseveral transportation options. Depending on thecircumstances, your dealer can offer you one of thefollowing:Shuttle ServiceShuttle service is the preferred means of offeringCourtesy Transportation. Dealers may provide shuttleservice to get you to your destination with minimalinterruption of your daily schedule. This includesone‐way or round‐trip shuttle service within reasonabletime and distance parameters of the dealer's area.8-10
