Black plate (14,1)Cadillac DTS Owner Manual - 2011Managing the Vehicle Damage RepairProcessIn the event that your vehicle requires damage repairs,GM recommends that you take an active role in itsrepair. If you have a pre-determined repair facility ofchoice, take your vehicle there, or have it towed there.Specify to the facility that any required replacementcollision parts be original equipment parts, eithernew Genuine GM parts or recycled original GM parts.Remember, recycled parts will not be covered by yourGM vehicle warranty.Insurance pays the bill for the repair, but you mustlive with the repair. Depending on your policy limits,your insurance company may initially value the repairusing aftermarket parts. Discuss this with your repairprofessional, and insist on Genuine GM parts.Remember, if your vehicle is leased, you may beobligated to have the vehicle repaired with GenuineGM parts, even if your insurance coverage does notpay the full cost.If another party's insurance company is paying forthe repairs, you are not obligated to accept a repairvaluation based on that insurance company's collisionpolicy repair limits, as you have no contractual limitswith that company. In such cases, you can have controlof the repair and parts choices as long as the cost stayswithin reasonable limits.Reporting Safety DefectsReporting Safety Defects to theUnited States GovernmentIf you believe that your vehicle has a defectwhich could cause a crash or could cause injuryor death, you should immediately inform theNational Highway Traffic Safety Administration(NHTSA) in addition to notifying General Motors.If NHTSA receives similar complaints, it may openan investigation, and if it finds that a safety defectexists in a group of vehicles, it may order a recalland remedy campaign. However, NHTSA cannotbecome involved in individual problems betweenyou, your dealer, or General Motors.To contact NHTSA, you may call theVehicle Safety Hotline toll-free at1-888-327-4236 (TTY: 1-800-424-9153);go to http://www.safercar.gov; or write to:Administrator, NHTSA1200 New Jersey Avenue, S.E.Washington, D.C. 20590You can also obtain other information about motorvehicle safety from http://www.safercar.gov.8-14
