Managing the Vehicle Damage RepairProcessIn the event that your vehicle requires damage repairs,GM recommends that you take an active role in its repair.If you have a pre-determined repair facility of choice, takeyour vehicle there, or have it towed there. Specify to thefacility that any required replacement collision parts beoriginal equipment parts, either new Genuine GM parts orrecycled original GM parts. Remember, recycled partswill not be covered by your GM vehicle warranty.Insurance pays the bill for the repair, but you mustlive with the repair. Depending on your policy limits,your insurance company may initially value the repairusing aftermarket parts. Discuss this with your repairprofessional, and insist on Genuine GM parts. Rememberif your vehicle is leased you may be obligated to have thevehicle repaired with Genuine GM parts, even if yourinsurance coverage does not pay the full cost.If another party’s insurance company is paying for therepairs, you are not obligated to accept a repair valuationbased on that insurance company’s collision policyrepair limits, as you have no contractual limits with thatcompany. In such cases, you can have control of therepair and parts choices as long as cost stays withinreasonable limits.Reporting Safety DefectsReporting Safety Defects to theUnited States GovernmentIf you believe that your vehicle has a defect whichcould cause a crash or could cause injury or death,you should immediately inform the NationalHighway Traffic Safety Administration (NHTSA)in addition to notifying General Motors.If NHTSA receives similar complaints, it may openan investigation, and if it finds that a safety defectexists in a group of vehicles, it may order a recalland remedy campaign. However, NHTSA cannotbecome involved in individual problems betweenyou, your dealer/retailer, or General Motors.To contact NHTSA, you may call the VehicleSafety Hotline toll-free at 1-888-327-4236 (TTY:1-800-424-9153); go to safercar.gov; or write to:Administrator, NHTSA1200 New Jersey Avenue, S.E.Washington D.C., 20590You can also obtain other information aboutmotor vehicle safety from safercar.gov.7-14
