When Trouble Occurs 13-19Troubleshooting13Remedy 1 If the other party’s fax machine does not support ITU-T subaddress/passwordtransactions, you cannot receive confidential documents.Remedy 2 Make sure the other party knows the correct subaddress/password for yourconfidential mailbox.Cannot poll another fax machine and receive its document.Cause 1 You are polling without a subaddress/password.Remedy If the other party’s fax machine is a Canon fax machine and can set a polling ID,ask them to check their polling ID and set the polling ID to ‘255’ decimal or ‘11111111’ binary.Cause 2 You are polling with an ITU-T subaddress or password.Remedy 1 Contact the other party and confirm that their fax machine supports receiving apolling request with an ITU-T subaddress or password.Remedy 2 If the other party’s fax machine supports ITU-T subaddress/password polling,confirm that you are using the correct ITU-T subaddress and password.Remedy 3 If the other party’s fax machine does not support or not have set ITU-Tsubaddress/password polling, poll the other party without a subaddress/password. (See “Polling Other Fax Machines to Receive a Document,” on p.8-3.)Copying DocumentsCannot copy.Cause 1 The toner cartridge is out of toner.Remedy Check the toner cartridge and, if you find it empty, replace it with a new one.(See Chapter 6, “Maintenance,” in the Reference Guide.)Cause 2 A paper jam has occurred.Remedy Clear the jam and try copying again. (See Chapter 7, “Troubleshooting,” in theReference Guide.)Cause 3 The machine is out of paper.Remedy Reload the paper in the paper cassette or on the MP tray.
