Chapter 13 Troubleshooting 13-15TroubleshootingThe one-touch speed dialling button or coded speed dialling code you enteredmay not be registered for the feature you want to use.• Check the one-touch speed dialling button or coded speed dialling code and makesure it is registered correctly. (1 Chapter 6)You dialled or have been provided with an incorrect number.• Dial the number again, or check that you have the correct number.The other party’s fax machine may be out of paper.• Call the other party and ask them to make sure paper is loaded in their fax machine.You may have sent a document in colour to a fax machine that does not supportcolour faxing.• If you attempt to send a colour document to a fax machine that does not supportcolour faxing, the document will not be sent and the LCD will display TRY AGAIN INB&W. Try sending again in black & white. Alternatively, you can enable the COLOURDIRECT TX setting (1 p. 14-6) that converts colour faxes to black & white if the otherparty’s fax machine does not support colour faxing, thus enabling you to send colourdocuments to any fax machine without an error occurring.There may be other documents being sent from memory.• Allow time for those documents to finish sending.An error may have occurred during sending.• Print an ACTIVITY REPORT and check for an error. (1 p. 11-3)The telephone line may not be working properly.• Make sure there is a dial tone when you press Hook or when you lift the handset ofany external device connected to the MultiPASS. If there is no dial tone, contact yourlocal telephone company.The receiving fax machine may not be a G3 fax machine.• Make sure the receiving fax machine is compatible with the MultiPASS (which is a G3fax machine). Faxes sent from the MultiPASS are spotted or dirty.The receiving fax machine may not be working properly.• Check the MultiPASS by making a copy (1 p. 10-2). If the copy is clear, the problemmay be in the receiving fax machine. If the copy is spotted or dirty, clean the scannercomponents. (1 p. 12-5)The document may not have been loaded correctly into the ADF.• Remove the document, stack it if necessary, and load it into the ADF correctly.(1 p. 4-4)
