Chapter 13 Troubleshooting 13-23TroubleshootingThe BJ cartridge print head may need cleaning.• Refer to the flow chart (1 p. 12-9) and clean the BJ cartridge print head if necessary.(1 p. 12-11)The BJ cartridge or tanks may need to be replaced.• Determine if the problem is with the BJ cartridge or tanks (1 p. 12-8), and replace ifnecessary. (1 pp. 12-12, 12-18) The BJ cartridge moves, but ink does not appear.The BJ cartridge or tanks may not be installed properly.• Make sure the BJ cartridge and tanks are installed properly. (1 p. 2-13)• Be sure to remove the protective tape from the BJ cartridge before you install it.(1 p. 2-15)The nozzles on the BJ cartridge print head may be clogged.• Refer to the flow chart (1 p. 12-9) and clean the BJ cartridge print head if necessary.(1 p. 12-11)One or more BJ tanks in the installed BJ cartridge may be empty.• Check for an error message in the LCD (1 p. 13-5) and replace if necessary.(1 p. 12-18) The printed output is not what you expected.The printer cable may not be securely connected to the MultiPASS and PC.• Check the printer cable connection. (1 p. 2-8)The printer cable may not be the correct type.• Make sure you have the correct printer cable type. (1 p. 2-8)The printer cable may be too long.• Make sure you have the correct length cable. (1 p. 2-8) Printout does not match paper size.Paper may not be loaded and aligned correctly in the multi-purpose tray.• Make sure the paper is loaded and aligned correctly. (1 p. 2-17)nIf the BJ cartridge print head prints on the platen, clean the ink off the platen by launchingNotepad and setting the application to print 2 or 3 blank sheets of paper. The MultiPASS suspends printing after each line.The BJ cartridge print head may have become too hot. If this happens, theMultiPASS may be slowing its printing speed at the end of each line to protectthe BJ cartridge print head.• Stop your print operation and wait several minutes to allow the MultiPASS to cool.Then start your operation again.
