Chapter 13 Troubleshooting 13-19TroubleshootingCopying Problems The MultiPASS will not make a copy.One or more BJ tanks in the installed BJ cartridge may be empty.• Check for an error message in the LCD (1 p. 13-5) and replace if necessary.(1 p. 12-18)You may be trying to make copies with the incorrect BJ cartridge installed in theMultiPASS.• The MultiPASS cannot make copies in colour while the Black BJ cartridge is installed.Replace the BJ cartridge with the Colour BJ cartridge. (1 p. 12-12)• If you have disabled the PHOTO INK PRINT setting (1 p. 14-8), you will be unable tomake black & white copies with the Photo BJ cartridge. Replace the Photo BJcartridge with the Colour or Black BJ cartridge. Alternatively, enable the PHOTO INKPRINT setting. (1 p. 14-8)The document may not have been loaded correctly into the ADF.• Remove the document, stack it if necessary, and load it into the ADF correctly.(1 p. 4-4)• Check that the document feed lever is set for the type of document you are copying.(1 p. 4-2)• Make sure the operation panel is closed.The BJ cartridge or tanks may not be installed properly.• Make sure the BJ cartridge and tanks are installed properly. (1 p. 2-13)The MultiPASS may not be operating properly.• Print the nozzle check pattern. (1 p. 12-10) MEMORY FULL appears in the LCD when making multiple copies.The MultiPASS’ memory is full.• Print or delete any documents stored in memory (1 pp. 7-17, 7-19, 8-11, 8-13) to freeup space in the MultiPASS’ memory, then start again.The document you are copying may have too many graphics.• If multiple pages are being copied, separate the pages into smaller stacks. If not,make the desired number of copies one at a time as needed.nFor additional troubleshooting, 1 Print Quality Problems, p. 13-20.
