13-20 Troubleshooting Chapter 13Telephone Problems You cannot dial.The telephone line may not be connected properly.• Make sure all line connections are secure. (1 p. 2-6)The power cord may not be plugged in securely.• Check that the power cord is plugged securely into the MultiPASS and into the walloutlet (1 p. 2-9). If the unit is plugged into a power strip, make sure the power strip isplugged in and turned on.The MultiPASS may not be set for the type of telephone line in use (pulse/tone).• Make sure the MultiPASS is set for the correct telephone line type. (1 p. 3-10) The optional handset or telephone disconnects while you aretalking.The power cord may not be plugged in securely.• Check that the power cord is plugged securely into the MultiPASS and into the walloutlet (1 p. 2-9). If the unit is plugged into a power strip, make sure the power strip isplugged in and turned on.Print Quality Problems The print quality is not what you expect; print is not clear, issplashed, has missing dots or white streaks.The print media you are using may not be supported by the MultiPASS.• Make sure you are using the recommended print media. (1 p. 5-2)You may be printing on the wrong side of the paper.• Some papers have a “right” side for printing. If the print quality is not as clear as youwould like it to be, try turning the paper over and printing on the other side.The nozzles on the BJ cartridge print head may be clogged.• Refer to the flow chart (1 p. 12-9) and clean the BJ cartridge print head if necessary.(1 p. 12-11)The BJ cartridge or tanks may not be installed properly.• Make sure the BJ cartridge and tanks are installed properly. (1 p. 2-13)One or more BJ tanks in the installed BJ cartridge may be empty.• Check for an error message in the LCD (1 p. 13-5) and replace if necessary.(1 p. 12-18)
