Canon iR3245 Network Manual

Also see for iR3225: User guide Troubleshooting guide Easy operation guide Guide

7 TroubleshootingPrinting Problems and Remedies 7-9Cause 1 The machine and cable are not properly connected.RemedyTurn OFF the machine's power switches, check that the machine isconnected to the network using the proper cable, and then turn themON. (See "Connecting the Machine to a Computer or Network(p.2-3).")Cause 2 TCP/IP network is not properly set up.RemedyOn the assumption that the TCP/IP is working correctly if you print usingNetBIOS network, check the following:Confirm that the IPv4 addresses are properly set up. If the IPv4 addresses were set using DHCP,BOOTP, or RARP, confirm that they are operating.If you are using a DHCP server, confirm that the WINS server is working correctly with the DHCPserver.Your computer may not be able to recognize the machine even though the IP addresssettings are appropriate. This problem may be resolved by delaying the startup ofnetwork communications for the machine. (See "Startup Time Settings(p.3-78).")Cause 3 NetBIOS network is not properly set up.Remedy Confirm that SMB and WINS are properly set up.Cause 4The IPv4 address of the computer from which data (print/fax/I-fax job) isto be sent to the machine is not permitted by the settings for Range> in [IP Address Range Settings] on the IPv4 Settings screen.Remedy Check the settings for in [IP Address Range Settings]on the IPv4 Settings screen. (See step 8 in "TCP/IPv4 Settings(p.3-4).")Cause 5 The computer that is printing is not properly set up.RemedyCheck the following:Confirm that the proper printer driver is installed. If you are printing from Windows, each computermust have a printer driver installed.For instructions on how to install printer drivers, see Getting Started.Confirm that the correct printer is set as the output destination for the computer that is printing.Confirm the output destination in [Printer] in [Control Panel].Cause 6 An error message is displayed on the touch panel display of themachine.Remedy After confirming the error message, perform the necessary operationsaccording to the error message displayed.