AppendixDell Technical Support PolicyTechnician-assisted technical support requires the cooperation and participation of the customer in thetroubleshooting process and provides for restoration of the Operating System, application software and hardwaredrivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionalityof the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technicalsupport is available at Dell Support. Additional technical support options may be available for purchase.Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support forthird-party software and peripherals is provided by the original manufacturer, including those purchased and/orinstalled through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).Contacting DellYou can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, andfill in the requested details to access help tools and information.You can contact Dell electronically using the following addresses:• World Wide Webwww.dell.com/www.dell.com/ap/ (Asian/Pacific countries only)www.dell.com/jp/ (Japan only)www.euro.dell.com (Europe only)www.dell.com/la/ (Latin American and Caribbean countries)www.dell.ca (Canada only)• Anonymous file transfer protocol (FTP)ftp.dell.comLog in as user: anonymous, and use your email address as your password.• Electronic Support Servicemobile_support@us.dell.comsupport@us.dell.comla-techsupport@dell.com (Latin America and Caribbean countries only)apsupport@dell.com (Asian/Pacific countries only)support.jp.dell.com (Japan only)support.euro.dell.com (Europe only)• Electronic Quote Serviceapmarketing@dell.com (Asian/Pacific countries only)sales_canada@dell.com (Canada only)Appendix186
