138 | SRA 6.0 Administrator’s GuideConfiguring Per-Portal Virtual Assist SettingsThe administrator can enable Secure Virtual Assist on a per-portal basis.The Virtual Assist tab in the Add Portal screen provides almost the same configuration optionsfor this portal as are offered by the global Secure Virtual Assist > Settings page.To configure the Virtual Assist settings for this portal, perform the following steps:Step 1 Navigate to Portals > Portals.Step 2 Click the Add Portal button or the configure button next to the portal you want to configure. TheAdd Portal or Edit Portal screen displays.Step 3 Click the Virtual Assist tab.Step 4 To allow Virtual Assist on this portal, select the Enable Virtual Assist for this Portal checkbox.Step 5 Select the Display Technician Button check box. If this box is not selected, the Virtual Assistbutton will be hidden and technicians will be required to login directly through a downloadedclient.Step 6 Select the Display Request Help Button check box to allow users to request assistancethrough the portal.Step 7 Select the Enable Virtual Access Mode check box to allow Secure Virtual Access connectionsto be made to this portal. This must be enabled per-portal for Secure Virtual Access to function.If this box is selected, you can then select the Display Virtual Access Setup Link check boxto display the corresponding link on the portal. For more information on Secure Virtual Accessfunctionality, see “Enabling a System for Secure Virtual Access” on page 58.Step 8 In the Limit Support Sessions field, enter the number of active support sessions allowed onthis portal, or enter zero for no limitation.Step 9 See “Secure Virtual Assist > Settings” on page 214 for information about all other configurationsettings on the Virtual Assist tab.
