Secure Virtual Assist Configuration | 221Click Email Log to send the log to the email address configured on the Log > Settings page.The Search options allow you to filter the log messages. Note that the search is case sensitive.In the drop-down menu, select the field you want to search in. Click Search to only displaymessages that match the search string. Click Exclude to hide messages that match the searchstring. Click Reset to display all messages.Change the value in the Items per page field to display more or fewer log messages. Click theforward or backward arrows to scroll through the pages of the log messages.Click any of the headings to sort the log messages alphabetically by heading.Secure Virtual Assist > LicensingThis section provides an overview of the Secure Virtual Assist > Licensing page and adescription of the configuration tasks available on this page.• “Secure Virtual Assist > Licensing Overview” section on page 221• “Enabling Secure Virtual Assist” section on page 221Secure Virtual Assist > Licensing OverviewSecure Virtual Assist is a licensed service.Enabling Secure Virtual AssistBy default, Virtual Assist is enabled on portals that are created after Virtual Assist is licensed.Virtual Assist is disabled by default on all portals that were created before the Secure VirtualAssist license is purchased.For users, administrator rights are not required for basic screen sharing support. For fullinstallation of the client, admin rights may be necessary, but full installation is not necessary touse the service. Secure Virtual Access or unattended mode requires admin rights.To configure Virtual Assist, perform the following tasks:Step 1 To purchase and activate a Secure Virtual Assist license, navigate to System > Licensing andclick on the link to Activate, Upgrade, or Renew services.
