Secure Virtual Assist Configuration | 215General SettingsTo configure Virtual Assist general settings, perform the following tasks:Step 1 Navigate to the Secure Virtual Assist > Settings page.Step 2 To require customers to enter a password before being allowed to access Virtual Assist, enterthe password in the Assistance Code window.Step 3 (Optional) Select Enable Support without Invitation to allow customers who have notreceived an email invitation to request assistance. If this is disabled, customers can receiveassistance only if they are explicitly invited by a technician.Step 4 (Optional) Select Show Customer Login by Default to have the default landing page be thecustomer login screen instead of the standard user login page.Step 5 (Optional) To present customers with a legal disclaimer, instructions, or any other additionalinformation, enter the text in the Disclaimer field. HTML code is allowed in this field. Customerswill be presented with the disclaimer and required to click “Accept” before beginning a VirtualAssist session.Step 6 (Optional) To change the URL that customers use to access Virtual Assist, enter it in theCustomer Access Link field. This may be necessary if your SRA appliance requires a differentaccess URL when outside the network.The default URL is https://server-name/cgi-bin/supportLogin. When entering a URL, thehttps:// will be automatically prepended to your entry, and /cgi-bin/supportLogin will beautomatically appended.For example, if you enter test.com/virtual_assist in the Customer Access Link field, the URLwill be https://test.com/virtual_assist/cgi-bin/supportLogin.Step 7 To include a link to Virtual Assist on the portal login page, select the Display Virtual Assistlink from Portal Login check box. Customers can then click on a link to go directly to theVirtual Assist portal login page without having to login to the Virtual Office.
