10. If you have selected Network, enter the network location details.11. Select the I agree to allow SupportAssist to use this data option and click Export to export the data to the specified location.Generating SupportAssist Collection manually using RACADMTo generate the SupportAssist Collection by using RACADM, use the techsupreport subcommand. For more information, see theiDRAC RACADM Command Line Reference Guide available at dell.com/esmmanuals.Checking server status screen for error messagesWhen a flashing amber LED is blinking, and a particular server has an error, the main Server Status Screen on the LCD highlights theaffected server in orange. Use the LCD navigation buttons to highlight the affected server, then click the center button. Error andwarning messages will be displayed on the second line. For the list of error messages displayed on the LCD panel, see the server’sOwner’s Manual.Restarting iDRACYou can perform a hard or soft iDRAC restart without turning off the server:• Hard restart — On the server, press and hold the LED button for 15 seconds.• Soft restart — Using iDRAC Web interface or RACADM.Resetting iDRAC using iDRAC web interfaceTo restart iDRAC, do one of the following in the iDRAC Web interface:• Go to Overview → Server → Summary. Under Quick Launch Tasks, click Reset iDRAC.• Go to Overview → Server → Troubleshooting → Diagnostics. Click Reset iDRAC.Resetting iDRAC using RACADMTo restart iDRAC, use the racreset command. For more information, see the RACADM Reference Guide for iDRAC and CMCavailable at dell.com/support/manuals.Erasing system and user dataYou can erase system component(s) and user data for those components. The system components include:• Lifecycle Controller Data• Embedded Diagnostics• Embedded OS Driver Pack• BIOS reset to default• iDRAC reset to defaultBefore performing system erase, ensure that:• You have iDRAC Server Control privilege.• Lifecycle Controller is enabled.The Lifecycle Controller Data option erases any content such as the LC Log, configuration database, rollback firmware, factory as-shipped logs, and the configuration information from the FP SPI (or management riser).NOTE: The Lifecycle Controller log contains the information about the system erase request and any informationgenerated when the iDRAC restarts. All previous information is removed.288
