Eaton ePDU G3 Operating Manual

Also see for ePDU G3: Troubleshooting guide Installation and connection guide Operation manual Manual Installation & quick start guide

Contents

Web Interface OperationEaton ePDU G3 Operation Manual P-164000277—Rev 5 114Table 9. Authentication Error Messages and Possible CausesError Message DescriptionUser Not Found l Bad value in the User Object field. The usual value for AD is user.l Bad value in the User Attribute field. The usual value for AD is sAMAccountName.l Although the DN set in the User Base DN field exists in the LDAP Server, the login input is notfound under the LDAP tree of this object.l The login input does not exist in the LDAP Server.Search Bind Failed l The User Search Bind field is set to Anonymous, but this mode is not supported by the LDAPServer.l The User Search Bind field is set to User Bind Search, but the Password is empty while it isrequired by the LDAP server.Search User Invalid Credential 1. Bad value in the Password field of the Search User.2. Bad value in the Search User field:l In SASL MD5 mode:A DN is used in the Search User field instead of a name.The DNS does not provide the reverse resolution of the LDAP server IP.l In simple mode:Usually, a DN must be used in the Search User field.l Regardless of the mode:The Search User input did not match any existing object in the LDAP database.Root for User Base DN is incorrect l The root part of the User Base DN field is incorrect.Relative Distinguished Name forUser Base DN is incorrectl The root part of the User Base DN field is correct, but the remaining part does not exist in theLDAP server.User Invalid Credential l The login password is incorrect.LDAP Search Group Not Found l No remote group has been set in the Access Accounts page.l No relationship has been found between the PDU remote groups and the LDAP groups.l Although the DN set in the PDU Group Base DN field exists in the LDAP Server, no PDU remotegroups have been found under the LDAP tree of this object.l Bad value in the Group Name Attribute field (configuration Other).l Bad value in the User Name Attribute field (configuration Other).Root for Group Base DN isincorrectl The root part of the PDU Group Base DN field is incorrect.Relative Distinguished Name forGroup Base DN is incorrectl The root part of the PDU Group Base DN field is correct, but the remaining part does not exist inthe LDAP server.LDAP Server Unavailable l Bad LDAP server IP address.l Bad LDAP server port.l Bad LDAP server name.l In case of LDAPS/Start TLS Encryption method:The LDAP server is not configured to use SSL.The PDU Authority Certificate is required by the LDAP server but it has not been added inthe certificate store of the LDAP server as Trusted Certification Authority.If the Activate AC Certificate field of the LDAP Server Global Parameters panel is checked, theLDAP Server Authority Certificate uploaded in the PDU is not the correct.