Eaton ePDU G3 Operation Manual P-164000277—Rev 5 135Chapter 10 Service and SupportIf you have any questions or problems with the Eaton Enclosure Power Distribution Unit (ePDU) G3, call yourLocal Distributor or the Help Desk at one of the following telephone numbers and ask for an ePDU technicalrepresentative:United States: 1-800-356-5737Canada: 1-800-461-9166 ext 260All other countries: Call your local service representativePlease have the following information ready when you call for service:l Model numberl Serial numberl Date of failure or probleml Symptoms of failure or probleml Customer return address and contact informationOrdering Optional and Spare PartsTable 12 provides the Eaton catalog part number for ordering optional and spare parts for the ePDU. Contactyour local service representative for more information.Table 12. Optional and Spare PartsEaton Catalog Number Optional or Spare PartAmericas/APACMarketEMEA/APACMarket DescriptionEMP001 Optional • • Eaton Environmental Monitoring ProbeSPK012 Spare Part • — ePDU G3 Installation Spare Pack (Americas)SPK013 Spare Part • — ePDU G3 Network Spare Pack (Americas)KSP020 Spare Part — • ePDU G3 Installation and Network Spare Pack (EMEA)SUB-HRDW-3007 Spare Part • • eNMC Module Replacement PackSUB-HRDWARE-073 Optional • — G3 ePDU Mounting Bracket for Cisco Racks (IndividualShipment)SUB-HRDWARE-076 Optional • — G3 ePDU Mounting Bracket for Cisco Racks (Multiple BulkShipment)
