GE Multilin D30 Line Distance Protection System 10-910 MAINTENANCE 10.4 REPAIRS1010.4REPAIRS 10.4.1 REPAIRSThe battery and modules inside the case can be replaced without return of the device to the factory. The firmware and soft-ware can be upgraded without return of the device to the factory.Fuses in the power supply module are not field-replaceable.For issues not solved by troubleshooting, the process to return the device to the factory for repair is as follows:• Contact a GE Grid Solutions Technical Support Center. Contact information is found in the first chapter.• Obtain a Return Materials Authorization (RMA) number from the Technical Support Center.• Verify that the RMA and Commercial Invoice received have the correct information.• Tightly pack the unit in a box with bubble wrap, foam material, or styrofoam inserts or packaging peanuts to cushionthe item(s). You may also use double boxing whereby you place the box in a larger box that contains at least 5 cm ofcushioning material.• Ship the unit by courier or freight forwarder, along with the Commercial Invoice and RMA, to the factory.GE GRID SOLUTIONS650 MARKLAND STREETMARKHAM, ONTARIOCANADA L6C 0M1ATTN: SERVICE DEPT.RMA# : ______________Customers are responsible for shipping costs to the factory, regardless of whether the unit is under warranty.• Fax a copy of the shipping information to the GE Grid Solutions service department in Canada at +1 905 927 5098.Use the detailed return procedure outlined athttps://www.gegridsolutions.com/multilin/support/ret_proc.htmThe current warranty and return information are outlined athttps://www.gegridsolutions.com/multilin/warranty.htm
