IBM 2274 User Manual

International Warranty Service - not available 97HelpWare support and servicesExpress MaintenanceCustomers in the United States and Canada have“Express Maintenance” which is a parts exchangeservice that allows IBM HelpCenter personnel toreplace selected in-warranty hardware parts and shipthem directly to your door. This means you won’t haveto completely disassemble your computer and take it toan authorized IBM servicer for repair. Some servicersfunction as drop-off points that may send your systemto another location for repair.When you call for Express Maintenance at 1-919-517-2800, your credit card information will be requested, butit will not be billed if you return the defective part to IBMwithin 30 days of your receipt of the new part. If the partis not returned within 30 days, your card will be chargedthe full retail price of the part. Credit card informationwill not be made available to anyone outside IBM.International Warranty Service - not availableInternational Warranty Service (IWS) is an IBM programthat is available on selected IBM Commercial PCproducts. IWS allows customers who travel or need tomove products to another country to register theproducts with IBM's International Warranty ServiceOffice (IWSO). Upon registering the product with theIWSO, IBM will issue a certificate that will be honoredwherever IBM or IBM resellers sell and service IBMCommercial PC products. The IWS program is notavailable for your IBM computer.