IBM 2274 User Manual

88 How and when do I contact the IBM PC HelpCenter?Follow the recorded instructions and the informationyou request will be sent to the fax machine you specify.A catalog (approximately 40 pages) of Automated Faxtopics is available.How and when do I contact the IBM PC HelpCenter?What help can I get by telephone?Sometimes you may have a problem that you just can’tsolve and we understand that it can be frustrating. Thisdocument contains several problem-solving options youcan use. See the “Quick step guide” on page 31 fortroubleshooting information before you call the IBM PCHelpCenter. If you have completed the problem-solvingsteps in the “Troubleshooting” chapter and you stillneed help, you may need to call the IBM PC HelpCenter.System experts are available to help answer yourquestions. Depending upon the type of problem, theremay be charges for some calls and not for others. Thissection contains information about which calls you willbe charged for and which calls you will not. You will berequired to register your computer to receive telephonesupport.Software technical support. If you need help setting up orinstalling the preloaded or bundled software programs,technical support representatives will help you install (orreinstall) the software that came with your computer ifnecessary. HelpCenter technicians will ensure that theprogram is successfully loaded so that you can start theprogram. Support for your “how to” questions aboutsoftware programs is available for a fee. For moreinformation, see “How and when do I purchaseadditional support?” on page 93.NoteFor help with installing or“how to” questions forsoftware, see “How andwhen do I purchaseadditional support?” onpage 93.NoteMake sure you writedown your date ofpurchase and keep yourreceipt in a safe place.You may be required topresent your proof ofpurchase to receiveservice under your limitedwarranty.