IBM 2274 User Manual

Solving DVD problems 57TroubleshootingSolving DVD problemsIf the problem is... Here’s what to do...Black screen instead ofDVD video1 Restart the DVD player program.2 Close any open files, shut down Windows, and restartyour computer.DVD movie will not play 1 Make sure that the disc surface is clean and notscratched.2 Check the disc for regional coding. You may need topurchase a disc with coding for the region in whichyou are using your computer.No audio or intermittentaudio while playing DVDmovie1 Check the volume control settings in Windows or onyour speakers.2 Make sure that the disc surface is clean and notscratched.3 Check all cable connections to and from the speakers.Playback is very slow orchoppy1 Disable any background programs, such as AntiVirusor Desktop Themes.2 Ensure that video resolution is set to less than1152x864 pixels.Invalid disk or no diskfound1 Ensure that a DVD video is in the drive with the shinyside of the disk facing down.2 Ensure that video resolution is set to less than1152x864 pixels.If any of these problems continue after taking the actionslisted, refer to any documentation that may have come withyour modem and sound cards. If you find no solution there,run the diagnostics programs that came with your computer.If you need service, see “HelpWare support and services” onpage 81.