498 IBM eX5 Implementation Guide9.7.2 Common problemsThis section describes the problems that you might encounter running ASU. The followingreasons for errors are the most common: Incorrect password or user Firewall issues Insufficient rights for the operating systemLink errorExample 9-2 shows a connection link error that might occur.Example 9-2 Connection link errorIBM Advanced Settings Utility version 3.61.70ILicensed Materials - Property of IBM(C) Copyright IBM Corp. 2007-2010 All Rights ReservedConnection link error.To resolve this error, try the following steps: Ensure that your firewall allows ASU. Check if you have entered the correct IMM IP address in the command. Check if you can ping the IMM IP address. Restart the IMM.Wrong user and password errorExample 9-3 shows a password error that might occur.Example 9-3 Wrong user and password errorIBM Advanced Settings Utility version 3.61.70ILicensed Materials - Property of IBM(C) Copyright IBM Corp. 2007-2010 All Rights ReservedUnable to validate userid/password on IMM.To resolve this error, ensure that you have entered the correct user ID and password for theIMM. Remember that both the user ID and password are case-sensitive.Permission errorExample 9-4 shows a permission error that might occur in Windows.Example 9-4 User rights in Windows errorIBM Advanced Settings Utility version 3.61.70ILicensed Materials - Property of IBM(C) Copyright IBM Corp. 2007-2010 All Rights ReservedIPMI command error. Please check your IPMI driver and IBMmapping layer installation.Example 9-5 on page 499 shows a permission error that might occur in Linux.Default IMM user and password parameters: When you change the default user andpassword of IMM, you must specify the --user and --password parameters, for example:asu show --user USER --password PASSWORD
