Release 6.0 292User Guide Chapter 10 Troubleshooting10.5 NEC Storage PathManager (Windows) ErrorsProblem Cause and SolutionThe SPS command /lun, -getlunfailed.When no paths are recognized by SPS, the following errormay occur when the SPS command is executed.> spsadmin /lun"Operation failed."When this error occurs, check: Whether the installed HBA driver is appropriate and it isinstalled correctly. Refer to the installation manual of theHBA driver, and reinstall a HBA driver supported by theOS and the servers it will be installed. Whether settings of the disk array unit, including theaccess control and the cross call, and the FC switchsettings are configured correctly.If the problem persists even after checking and performingabove mentioned, please contact the Support Service.Only one path is detected after theSPS command /lun, -getlun is run.The number of devices shown underthe disk drive of the device manageris smaller than expected.Check the following: Whether the FC cables are connected correctly. Connectthe FC cables again.When this error occurs, check: Whether the installed HBA driver is appropriate and it isinstalled correctly. Refer to the installation manual of theHBA driver, and reinstall a HBA driver supported by theOS and the servers it will be installed. Whether settings of the disk array unit, including theaccess control and the cross call, and the FC switchsettings are configured correctly.If the problem persists even after checking and performingabove mentioned, please contact the Support Service.
