UNIVERGE SV8100 Issue 1.0Programming Manual 2 - 443DescriptionUse Program 41-14 : ACD Options Setup to set various options for ACD Groups.When you set an option for an ACD Group, the setting is in force (if applicable) for allagents in the group. The chart below shows each of the ACD options, the entriesavailable, and the default entry.Program 41 : ACD Setup41-14 : ACD Options SetupLevel:SAInput DataACD Group No 01~64ItemNo. Item Input Data Default01 Emergency Call Operation ModeThe supervisor must be logged in andhave an Emergency Key programmedfor this feature. By pressing the keyonce, the supervisor monitors the call –pressing twice barges in on the call.0 = Call to system supervisoryextension when groupsupervisory extension is busy.1 = No calls to system supervisoryextension when groupsupervisory extension is busy.002 Automatic Wrap Up ModeEnable/disable Automatic Wrap Upmode.0 = After wrap up the mode key ispressed. (Manual)1 = After call is finishedautomatically. (Auto)003 ACD Priority for Overflow CallsDetermine whether the ACD groupshould use its own priority assignmentor if it should follow the priority assignedin Program 41-03-03.0 = Own group priority1 = Priority order by Program41-03-03004 Automatic Answer at HeadsetEnable/disable Automatic Answer foragents using headsets.0 = Off1 = On006 Call Queuing after 2ndAnnouncementUse this option to determine whetherthe caller should hear the 2nd DelayAnnouncement and then taken out ofqueue (1), or place back into queue (0).0 = Enable (Yes)1 = Disable (No)0
