10 Chapter 1 Getting started with CallPilotN0025636 02CallPilot optionsCallPilot has two options to enhance your office communications. You need a softwareauthorization code to enable a CallPilot option. Contact your vendor if you want to trial orpurchase a software authorization code.CallPilot options are:Message NetworkingMessage Networking links the CallPilot system with other voicemail systems and allows theexchange of voice messages between users at different sites. CallPilot supports Digital networkingand Audio Messaging Interchange Specification (AMIS) networking. For information aboutMessage Networking refer to the CallPilot Message Networking Set Up and Operation Guide.Call CenterCallPilot is an application that handles incoming calls as efficiently and economically as possible.Call Center answers calls, then routes the calls to agents in a skillset that most closely matches theneeds of the caller. Calls can be routed based on the origin of the call, the destination of the call, orthe information entered by the caller. Callers can be given high or low priorities. Callers canoverflow to different groups or skillsets of agents, transfer out of the system, leave a message, andhear announcements or informative messages. For information about Call Center refer to theNortel Call Center Set Up and Operation Guide.For CallPilot 100/150, you can choose either CallPilot or Call Center as your primary application.Desktop MessagingWith Desktop Messaging subscribers can access their CallPilot mailbox from their personalcomputer. Subscribers can manage all of their voice messages from one graphical interface.
