20 Chapter 3 CallPilot mailboxesN0025636 02Make sure the leading digit of Guest mailbox numbers is different from the leading digit of theextensions. If you must use the same leading digit, ensure the Guest mailbox numbers are“out-of-range” extension numbers. To test if an extension is out-of-range, dial it from anotherextension. If the number is out-of-range, the display shows Invalid number. If the number isnot out-of-range but does not have a set plugged into the corresponding port, the display showsNot in service.You must assign a Class of Service to the Guest mailbox. When you assign a Class of Service to aGuest mailbox used as an order mailbox, choose a Class of Service that has the maximum mailboxgreeting and message time available. Refer to “Mailbox Class of Service” on page 21.Information mailboxesInformation mailboxes play an informative message to callers who access it. An Informationmailbox must be initialized before it can play an information message. Callers cannot leavemessages in Information mailboxes. Information mailboxes do not have operating extensions. Formore information about Information messages refer to “Information mailbox messages” on page101.Information mailboxes are maintained by the System Administrator or a mailbox owner.You can use Information mailboxes to:• announce sales• provide product lists• announce special eventsA caller is disconnected automatically after listening to an Information mailbox. Informationmailbox Greetings can be recorded by you or by the person assigned the Information mailbox.To let callers know about your company’s Information mailboxes:• Advertise the Automated Attendant main number, and record a Company Greeting thatmentions the Information mailbox services.• Provide a list of your company’s Information mailboxes in brochures and telephone directoryadvertising.• Mention the Information mailboxes in the Company Greeting if your company has a smallnumber of Information mailboxes, such as three or four. Use Custom Call Routing (CCR) ifyou have a large number of Information mailboxes.• Assign the Operator as the transfer point for all Information mailbox inquiries. Record astatement in the Company Greeting that tells callers to press zero to reach companyinformation. For example, “Good Afternoon. This is On Your Toes Dance Studio. To reachour studio, press ›fl. To listen to one of our special announcements, press ‚ to reach theOperator.”When a caller presses zero, have the Operator provide a list of the Information mailboxes andtransfer the caller accordingly.
