Chapter 3 CallPilot mailboxes 19CallPilot Telephone Administration GuideGuest mailboxesCreate Guest mailboxes for people who do not have an operating extension but require a mailbox.A Guest mailbox must be initialized by the mailbox owner before it can receive messages.When you create Guest mailboxes, assign mailbox numbers that begin with the same digit. Thisidentifies the mailbox type. Create Guest mailbox numbers that begin with a digit that is differentthan the Subscriber mailbox numbers. For example, if Subscriber mailbox numbers start with two,Guest mailboxes can start with the number four.When to use Guest mailboxesGuest mailboxes can provide a temporary employee with CallPilot services, give clients access tointernal messaging and call routing, and let customers leave telephone orders.You can use Guest mailboxes to:• take personal catalog shopping orders• list classes or seminars and let callers register by telephone• give frequent customers access to CallPilot servicesUsing a Guest mailbox for telephone registrationThis example shows how to set up a Guest mailbox with announcement and order-takingcapabilities. When you provide services that let a customer call into a mailbox, include themailbox number in the greeting. This lets a caller transfer directly to the mailbox.To use a Guest mailbox to provide telephone registration, you must first determine a mailboxnumber. Make sure that the Guest mailbox number is unique and is not assigned to any displaytelephone extension. Next, record the mailbox greeting.For example:“This month we are pleased to provide the following courses: Jazz Dancing Made Easy,Intermediate Jazz Dancing, Warming Up for that Big Performance, and Beginner Ballet. If youare interested in any of these courses, please leave your name and telephone number after thetone. One of our instructors will contact you with more information.”You can include the time and date the classes are being offered. This example is applicable toGuest mailboxes that are used for taking orders.After you record the announcement, record a Company Greeting that tells callers about themailbox is available. For example:“Good Morning. This is On Your Toes Dance School. To reach the dance studio, press ›fl. Toregister for our fall classes, press ¤°. To reach our receptionist, press ‚.”Note: The number 46 in this example is an operating telephone extension and thenumber 28 is the Guest mailbox.
