Chapter 5 Setting up the Auto Attendant 53CallPilot Telephone Administration GuideSetting up a Greeting TableTo set up a Greeting Table you:• can record a Custom prompt if you want to replace the Auto Attendant Menu• assign Greetings for each time of day to the Greeting Tables• assign a language preference if you use bilingual operation• assign a Greeting Table Attendant• assign a CCR Tree• set your company’s Business HoursNote: You must build a CCR Tree before you can assign it to a Greeting Table. Forinformation on building a CCR Tree, refer to “Building a CCR Tree” on page 73.Custom prompts You can record a Custom prompt to replace the Auto Attendant Menuprompt. We recommend that you record prompts that are at least eightseconds long.In the Custom prompt you can provide the caller with a list of options suchas choosing the alternate language, accessing the Company Directory andreaching an operator. You can record a Primary and an Alternate Customprompt for each Greeting Table.Greeting For each Greeting Table you can assign what Greeting plays for each timeof day.Language preference You can set the language preference for each Greeting Table. This settingdetermines which language the Auto Attendant uses when answeringincoming calls. If the CallPilot bilingual option is not enabled, you cannotset up a language preference.Greeting table attendant A Greeting Table Attendant overrides the designated Operator. If theAttendant does not answer, the call goes to the destination mailbox, or theGeneral Delivery Mailbox if not destination mailbox is assigned.CCR Tree For each Greeting Table you can assign a CCR Tree for each time of day.Assigning a CCR Tree to a Greeting Table is optional. You must build aCCR Tree before you can assign it to a Greeting Table.If you do not assign a CCR Tree to a Greeting Table the caller hears thegreeting you assign and then hears the Auto Attendant menu.If you assign a CCR Tree to a Greeting Table the caller hears the greetingyou assign and then hears the CCR Tree menu.
