70 Chapter 6 Custom Call RoutingN0025636 02For an example of Paths through a CCR Tree, refer to “An example of a CCR Tree” on page 72.Information MessagesAn Information Message is a message you record to tell callers about information about goods orservices available from your company. You can tell callers about information such as sales,specials, company events, business hours, price lists, and shipping times. For example:We’re pleased to announce the arrival of the new FaxEasy line of fax machines. FaxEasy is easy tooperate and produces top quality fax images at an affordable price.You must create an Information mailbox before you can add it to a CCR Tree.The Home node can be an Information MessageYou can program the Home node to play an Information Message. For example:Come celebrate with us! It’s time for Ideal Office Machines’ annual get-to-know-our-customerspicnic. The annual picnic is on the first Sunday of August from 1:00 to 5:00 p.m. in ThompsonPark. See you there.If the Home node is an Information Message, the caller disconnects at the end of the message. Youcannot specify another destination. For information on destination types refer to “Destinationtypes” on page 71.Using an alternate language for the Home node promptIf you record an alternate language Home node prompt, you must tell callers about the alternatelanguage option. In the primary language Home node prompt tell callers to press · if they wantto hear the message in the alternate language. For example:To hear this message in [the alternate language], press ·. To place an order press ⁄. To addyour name to our mailing list press ¤. To reach our sales department press ‹. To speak with thereceptionist press ‚.Sub-menusA sub-menu is any menu that callers hear after the Home node. Sub-menus can lead to othersub-menus.A sub-menu is a prompt that provides callers with another list of options. For example, from theHome node a caller can press ‹to reach the Sales department and hear the sub-menu options:To place an order press ⁄. To add your name to our mailing list, press ¤. To speak with aCustomer Service Representative press ‹. To speak with the receptionist press ‚.
