Nortel CallPilot 100 Administration Manual

Also see for BayStack 100 Series: Release notes Quick install guide Upgrade instructions Reference Install guide

Contents

Nortel CallPilot 100 Administration Manual Manual pdf 21 page image

Chapter 3 CallPilot mailboxes 21CallPilot Telephone Administration GuideMailbox Class of ServiceClass of Service (COS) values reduce the amount of programming you do when you add amailbox. Instead of entering values for several features, you can select the COS appropriate for amailbox. You enter the COS when you add the mailbox and the system uses the associated values.The COS tables, shown in “Class of Service values” on page 22 have preset values. If you use theweb-based CallPilot Manager you can change individual COS values to meet the needs of yourcompany. For more information about using CallPilot Manager to edit Classes of Service, refer tothe CallPilot Manager Set Up and Operation Guide.Class of Service featuresPrompt language If you select bilingual operation, Classes of Service 1, 3, 5, 7, 9, 11, 13, 15 use thePrimary Language, and Classes of Service 2, 4, 6, 8, 10, 12, 14, 16 use theAlternate Language.Mailbox messagetimeThe total message time available to a mailbox. The maximum message time is 180minutes. Mailboxes have a Never Full feature that lets a caller leave a message ina “full” mailbox. The message is stored in the mailbox, but cannot be played, copiedor saved until a saved message is deleted.Message length The maximum length of an incoming message. Message length is from 1 to 30minutes.Message retentionperiodThe number of days messages are saved in a mailbox. Message retention period isfrom one to 365 days or 0 = indefinitely.Greeting length The maximum length of a mailbox greeting. Greeting length is from 1 to 30 minutes.Off-premise MessageNotificationRedirects messages to another extension, telephone number or pager. Dialingrestrictions that apply to outdial lines apply to Off-premise Message Notification.Retry intervals For Off-premise Message Notification, the minutes between attempts to notify therecipient of a new or urgent message. The retry interval is from 1 to 120 minutes.Number of attempts For Off-premise Message Notification, the number of attempts the system makes tonotify the recipient of a new or urgent message. The number of attempts is from 1to 20.Outbound Transfer Lets a caller who reaches a mailbox transfer to an external telephone number or anextension.Incorrect passwordattemptsThe maximum number of incorrect password attempts before a mailbox owner islocked out of their mailbox. The incorrect password attempts are from 4 to 20.Password Expiry The maximum length of time a mailbox password is active. The password expiry isfrom 1 to 365 days or 0 = never expire.Networking If the Message Networking option is installed, lets callers send messages tomailboxes at various sites on a communication network.Target Attendant Lets subscribers set up a Personal Target Attendant. Otherwise, callers aredirected to the Target Attendant specified in the Greeting Table.Call Record Lets subscribers use the Call Record feature. With Call Record (≤·°·) asubscriber can record an active telephone call. The recorded message is placed inthe subscriber’s mailbox.User Interface The user interface used for the mailbox. There are two mailbox UI choices: NorstarVoice Mail (NVM) and CallPilot (CP).