Chapter 5 Setting up the Auto Attendant 61CallPilot Telephone Administration GuideSetting up Touchtone GateWith Touchtone Gate incoming calls can be routed more quickly.With Touchtone Gate you can have the standard voice prompt play or you can record your owncustom prompt. If you choose the standard prompt, the following prompt plays after your companygreeting: “If you are calling from a tone dial telephone, please press ⁄ now. If you are a pulsedialing caller or if you are calling from a rotary dial phone, please hold and you will betransferred.”When the tone for 1 is received, the call goes to the Auto Attendant or CCR Tree. If no tone isreceived, the call is sent back to the receptionist or designated Operator specified by the GreetingTable. If the attendant is not available, the call is directed to the General Delivery Mailbox. If theGeneral Delivery Mailbox is not available, the call is disconnected.The Touchtone Gate voice prompt is not presented to internal callers or callers who use Feature981 or Feature 986.If you disable Touchtone Gate, re-record the Company Greeting to include “If you are calling froma tone dial telephone, please dial the extension number or press £ for the Company Directory. Ifnot, please hold and you will be transferred to the operator.”To set up Touchtone GateNote: If you want to use a custom prompt, you must record it before you enableTouchtone Gate. It is recommended that you use Greeting 40 as the custom TouchtoneGate prompt. When Touchtone Gate is enabled, Greeting 40 is the default customprompt. For more information on recording Greetings, refer to “Recording a Greeting”on page 52.1 Press ≤·°‹.Enter the System Administrator Mailbox number and password,and then press OK.2 Press AA.3 Enter ⁄.4 Touchtone Gate is not enabled by default.Press CHNG to change to enable Touchtone Gate or to choose acustom voice prompt.5 Press OK to accept the standard voice promptor.press CHNG to choose the custom voice prompt or disable TouchtoneGate.Log:QUIT RETRY OKAdminMBOX AA OTHRAuto Atdt AdminGRTG TABLE LINESTT gate:noneCHNG OKTT gate:stdCHNG OK
