62 Chapter 10 TroubleshootingP0604218 021 Ensure the RS-232 terminal communication parameters are set to 9600 baud/ 8 data bits/1 stopbit/no parity/no flow control. For instructions about setting these parameters, refer to themanual supplied with the terminal.2 Check the RS-232 cable. Ensure it is connected to the serial port on CallPilot 100/150 and tothe serial port on the terminal.3 Reset the terminal (or terminal emulation software).4 On the RS-232 cable, use a multi-tester to check the continuity of the pins:• pin 2 - pin 2• pin 3 - pin 3• pin 7 - pin 7If any check fails, replace the cable.5 Use a different terminal.6 If there is still a problem, reboot the CallPilot 100/150 system. If there is no improvement callyour support line.CallPilot 100/150 does not function at allCallPilot 100/150 is not functioning when there is no response from the terminal, or the FeatureCodes do not appear on the telephone display.1 Check the LEDs.If LED 1 is blinking quickly, the Bootloader has encountered an error. Check that theFeature Cartridge is installed in the bottom PCMCIA slot.If LED 1 and LED 2 are blinking quickly, the Power-on Diagnostics have failed. Refer to“The Power-on Diagnostics fail” on page 63.2 Make sure that no one is logged into the Norstar Remote Utilities application. If someone is,have the person exit from Norstar Remote Utilities and then restart CallPilot 100/150. AfterCallPilot 100/150 has started up, the person can start Norstar Remote Utilities again.3 Check to ensure the:• TCM port is connected to the CallPilot 100/150• the Power Indicator light is lit• power supply cord is plugged into the AC socket• power supply cord is connected to the CallPilot 100/150 module•
