Nortel CallPilot 150 Installation And Maintenance Manual

Also see for CallPilot 100: Installation and Maintenance Administration guide Quick start guide Administration guide User manual

Contents

Nortel CallPilot 150 Installation And Maintenance Manual Manual pdf 66 page image

66 Chapter 10 TroubleshootingP0604218 024 If you have checked the wiring and the module is still not operational disconnect andrepackage the module, and return it to your distributor.Time on the CallPilot 100/150 does not match the time on thetelephone systemWhen you change the time on the telephone system, it can take up to 10 minutes for the time on theCallPilot 100/150 to change.LED error messagesCallPilot 100/150 uses the LEDs to indicate an error message.LED 1 is blinking quicklyIf LED 1 is blinking quickly, the Bootloader has encountered an error.1 Make sure the feature cartridge is in the bottom PCMCIA slot and it is seated properly.2 Make sure no one is logged into Norstar Remote Utilities. If someone is, ask them to log outuntil the CallPilot 100/150 has finished rebooting.LED 1 and LED 2 are blinking quicklyIf LED 1 and LED 2 are blinking quickly, the Power-on Diagnostics have failed. Refer to“The Power-on Diagnostics fail” on page 63.LEDs 1 to 4 turn on at power up but do not briefly turn off during start upLEDs 1 to 4 turn off briefly during the start up process. If these LEDs do not turn off briefly,the hardware initialization has failed. Refer to “The Power-on Diagnostics fail” on page 63.One or more of LEDs 1 to 4 do not turn on after CallPilot 100/150 hasfinished starting upLEDs 1 to 4 indicate the lines that are connected to the telephone system. If any of theseLEDs are off, the LED number indicates the line number that is not connected to the telephonesystem. If the lines are supposed to be connected to the telephone system:1 Check the wiring between the telephone system and the CallPilot 100/150.2 Make sure the wiring between the telephone system and the CallPilot 100/150 is less than 15meters (50 feet) long.LED 6 does not turn on after CallPilot 100/150 has finished starting upIf LED does not turn on a few minutes after CallPilot 100/150/ has finished starting up, theapplication has failed to start. Refer to “CallPilot 100/150 does not function at all” on page 62.