81CallPilot 100/150 Installation and Maintenance GuideGlossaryAdministrationThe tasks involved in maintaining Mailboxes, Greetings, Skillsets, Agents and Systemconfiguration.AgentAn agent is a person who is assigned to answer calls for one or more Skillsets in a CallCenter.AlarmsMessages sent by CallPilot indicating that something requires the system administrator’sattention.Alternate languageThe second language CallPilot can be programmed to operate in.Baud rateA unit of measurement of data processing speed. It is approximately equivalent to Bits PerSecond (BPS). Typical baud rates are 300, 1200, 2400, 4800, and 9600.BitAn abbreviation for binary digit. A bit is the smallest unit of information recognized bythe computer. A bit has one of two values (0 or 1) to indicate off or on.ByteThe amount of space required to store a single character. One byte equals eight bits.Call CenterThe Call Center Software receives, holds and routes calls to agents in a call center.CCR (Custom Call Routing)Call Paths that let callers select options to direct their calls along paths you create.Central office lineThe telephone lines that connect the Norstar KSU to the Public Switched TelephoneNetwork (PSTN).CLIDCaller Line Identification.Company DirectoryAn internal list containing the names of users with initialized mailboxes designated toappear in the directory.
