11Chapter 1How to get helpThis section explains how to get help for Nortel products and services.Getting help from the Nortel Web siteThe best way to get technical support for Nortel products is from the NortelTechnical Support Web site:http://www.nortel.com/supportThis site provides quick access to software, documentation, bulletins, andtools to address issues with Nortel products. More specifically, the siteenables you to:• download software, documentation, and product bulletins• search the Technical Support Web site and the Nortel Knowledge Basefor answers to technical issues• sign up for automatic notification of new software and documentationfor Nortel equipment• open and manage technical support casesGetting help over the phone from a Nortel Solutions CenterIf you don’t find the information you require on the Nortel Technical SupportWeb site, and have a Nortel support contract, you can also get help over thephone from a Nortel Solutions Center.In North America, call 1-800-4NORTEL (1-800-466-7835).Outside North America, go to the following Web site to obtain the phonenumber for your region:http://www.nortel.com/callusNortel CallPilot703t Server Maintenance and DiagnosticsNN44200-702 01.03 Standard5.0 3 April 2007Copyright © 2007, Nortel Networks Nortel Networks Confidential.
