Alarm Monitor 53Detecting hardware problemsTypically, you first become aware of a hardware problem when an alarm israised. All hardware faults produce an alarm (or series of alarms, dependingon the problem) in the Alarm Monitor. Other indications of a hardwareproblem include the following:• user complaints• call processing difficulties, such as busy signals, static, dropped calls,connection problems, and cross talk (hearing other conversations)• system administrator logon difficulties• alert icons on the Maintenance screenAlarm MonitorUse the Alarm Monitor to investigate one or more raised alarms.About alarmsAlarms are warnings generated by events. Alarms communicate the sameinformation as events. However, alarms are reported in the Alarm Monitorinstead of the Event Browser, and are managed differently than events:• Alarms appear in the Alarm Monitor only for Minor, Major, and Criticalevents (not Information events). All events can be reported in the EventBrowser (depending on filtering criteria defined in the Event Browser).• The first time an event occurs, it generates an alarm that appears inthe Alarm Monitor. If the same event continues to occur, a new alarmis not generated. Instead, the time and date assigned to the originalgenerated alarm is updated.• Alarms can be cleared from the Alarm Monitor, but the event thatgenerated the alarm is not cleared from the event log or the EventBrowser.Each alarm in the Alarm Monitor has Help text that often provides a solutionto the problem. If the solution is not apparent, use the Event Browser or theMaintenance screen to further investigate the problem.To investigate using the Alarm MonitorStep Action1 Run CallPilot Manager and log in.2 In CallPilot Manager, click System → Alarm Monitor.Result: The Alarm Monitor window appears.Nortel CallPilot703t Server Maintenance and DiagnosticsNN44200-702 01.03 Standard5.0 3 April 2007Copyright © 2007, Nortel Networks Nortel Networks Confidential.
