13Chapter 2About this guideIn this chapter"Maintenance and diagnostics overview" (page 13)Maintenance and diagnostics overviewThe maintenance and diagnostic activities discussed in this guide aredivided into two groups of activities:• troubleshooting and diagnostics (identifying the cause of and resolvingsystem problems)• hardware maintenanceThis guide is for administrators, technicians, and engineers responsible formaintaining a CallPilot server. This guide assumes that you have basiccomputing skills, and are familiar with necessary safety procedures. If youare not able to resolve your problem with the resources described in thisguide, you can also refer to the following document:• Troubleshooting Guide (NN44200-700)Note: Nortel continually updates the Troubleshooting Guide. You canobtain the latest version from the Partner Information Center (PIC) athttp://www.nortel.com/pic.The Installation and Configuration Task List (NN44200-306) explainshow to restart, shut down, and power up the CallPilot server. When youpurchased your CallPilot server, it came preinstalled with the operatingsystem and CallPilot server software. If your CallPilot server no longerfunctions because of a software problem, you may need to reinstall theCallPilot software or rebuild the system.Replacement partsBefore replacing any parts on your server, refer to the Nortel productcatalog for the part codes.Nortel CallPilot703t Server Maintenance and DiagnosticsNN44200-702 01.03 Standard5.0 3 April 2007Copyright © 2007, Nortel Networks Nortel Networks Confidential.
