Problem Solving 101Reading Your Print CountersYour MFP machine’s print counters count the number of pages your MFPmachine has printed or scanned in its lifetime. If you are experiencing aproblem, a service person may ask you to check these counters.Tip: If your MFP machine’s image drum unit has reached the end of itslife, you will also use this function to reset the drum counter. Refer toReplacing the Image Drum Unit in this chapter for more information.DRUM COUNTCLEAR( ) NEXT ( )+COUNTERDISPLAY7SELECTFUNCTION1 Press the SELECT FUNCTION key.2 Press the 7/COUNTER DISPLAY One-Touch key. The displayshows your print unit counter.3 Press NO . The display shows the scanning unit counter.4 Press the SELECT FUNCTION key to finish.Problem ChecklistYour MFP machine is a complex machine with many features and func-tions, which allow it to operate in different ways. Many problems youexperience may be due to improper programming. If you are experiencinga problem, read through the list of problems and solutions before callingyour dealer.The display is blank. Check the power cord to make sure that it is firmlyplugged in. Check your wall outlet to make sure that it has power.Nothing happens when you press the control panel keys. Turn theMFP machine off, wait 10 seconds, then turn it on again.The display tells you to replace paper even though there is paper inthe paper tray. Make sure that the paper is firmly stacked in the tray.Check for a paper jam in the MFP machine.Your documents jam. Check the document for wrinkles, tears or otherdamage. Make sure there are no staples or paper clips and that the paperis clean and dry. Make sure the document is not wider than your MFPmachine can load. Try making a copy of the document on a photocopierand faxing the copy.
